Last updated: November 10, 2026
How long does shipping take?
Processing normally takes 1–2 business days. After shipment, estimated transit time within Canada is 4–6 business days. Weekends and Canadian statutory holidays are excluded.
How do I track my order?
Tracking information is sent to the order email after shipment when tracking is available.
Can I change or cancel an order?
Email Support@drmartenslifes.com as soon as possible. We will try to help before shipment, but changes and cancellations are not guaranteed.
Can I return an item?
You may request a return within 30 days after delivery. The item must be unused, in its original condition and packaging, with an order number or other proof of purchase.
When will I receive my refund?
After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. Your financial institution may need additional posting time.
What if an item is damaged, incomplete, or incorrect?
Contact Support@drmartenslifes.com with the order number and clear photos. We will review the issue and explain the available resolution.
Which payment methods are accepted?
The payment methods enabled for your order are shown at checkout. We do not list a card brand or wallet unless it is available there.
How can I contact you?
Email Support@drmartenslifes.com, call (204) 459-8028, or write to drmartens, 341 Summerside Cove Sw, Edmonton, Alberta T6X 1B3, Canada.