Last updated: November 10, 2026
Shipping area
We currently ship within Canada.
Shipping cost
Standard Shipping is free.
Processing and transit times
Orders are normally processed within 1–2 business days. After shipment, estimated transit time is 4–6 business days. Weekends and Canadian statutory holidays are not business days. These are estimates rather than guaranteed delivery dates.
Tracking
When tracking is available, the tracking details are sent to the email address used for the order after shipment.
Address changes
If an address is incorrect, contact Support@drmartenslifes.com as soon as possible. We will try to update an order before shipment. Once a parcel has shipped, an address change may not be possible.
Delays, loss, damage, and delivery errors
Carrier delays can occur because of weather, service interruptions, or other circumstances outside our control. If tracking has not updated, a parcel appears lost, an item arrives damaged, or delivery is made incorrectly, contact Support@drmartenslifes.com with your order number and relevant details. We will review the shipment with the carrier and explain the available resolution.