Last updated: November 10, 2026
30-day return window
You may request a return within 30 days after the item is delivered. The item must be unused, in its original condition, and returned with its original packaging. Please keep your order number or other proof of purchase.
Starting a return
Contact us at Support@drmartenslifes.com before sending an item back. If the return is eligible, drmartens will provide return instructions and a prepaid return label or another merchant-paid return method. Eligible return shipping costs are paid by us.
Damaged, incomplete, or incorrect items
Please inspect your order promptly. If an item arrives damaged, is missing parts, or is not the item ordered, contact Support@drmartenslifes.com with the order number and clear photos so we can review and resolve the issue.
Refunds
After the return is received and inspected, we will notify you of the decision. An approved refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.
Order changes and cancellations
Contact Support@drmartenslifes.com as soon as possible if you need to change or cancel an order. We will try to help before shipment, but a change or cancellation cannot be guaranteed.