Last updated: November 10, 2026
Information we collect
We may collect contact and identity information, billing and shipping details, order and transaction information, customer-service communications, marketing preferences, and technical information such as device, browser, IP address, cookie identifiers, and activity on the store.
How we use information
We use personal information to provide the store, process orders and payments, arrange shipping, communicate about purchases, respond to support requests, prevent fraud and misuse, maintain security, perform analytics, improve the store, comply with legal obligations, and send marketing where consent or another lawful basis permits it.
Cookies, advertising, and analytics
We and our service providers may use cookies and similar technologies to keep the site working, remember preferences, measure performance, understand visits, and support advertising or marketing. Browser settings can limit cookies, although some store features may no longer work correctly. Where applicable, we honour legally required consent choices and supported browser privacy signals.
Service providers and disclosures
Shopify hosts and operates the commerce platform. We may also disclose information to payment providers, carriers and logistics providers, fraud-prevention and security services, analytics and marketing providers, professional advisers, and authorities when reasonably necessary. These organizations process information for the services they provide and may have their own privacy practices.
Retention and safeguards
We retain personal information only as long as reasonably necessary for the purposes described above, including order records, dispute handling, accounting, fraud prevention, and legal requirements. We use administrative, technical, and organizational safeguards appropriate to the information, but no system can guarantee absolute security.
Canadian privacy rights
Subject to Canadian privacy law, including the Personal Information Protection and Electronic Documents Act and applicable provincial requirements, you may request access to or correction of your personal information, ask about its use and disclosure, withdraw consent where permitted, or request deletion where no retention obligation applies. To make a request, contact Support@drmartenslifes.com. We may need to verify your identity. You may also raise a concern with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
Children's privacy
The store is not directed to children who cannot legally consent to the collection and use of personal information. We do not knowingly seek personal information from such children.
Contact
Privacy questions or requests may be sent to Support@drmartenslifes.com or mailed to drmartens, 341 Summerside Cove Sw, Edmonton, Alberta T6X 1B3, Canada.